SHIPPING & DELIVERY POLICY
EVORIS.EU
Effective date: 22 June 2026
Last updated: 26 August 2026
This Policy supplements the Evoris.eu Terms & Conditions.
1. Seller
SALEONLINEBI s. r. o.
Misionárska 725/9
949 01 Nitra
Slovakia
Company ID (IČO): 57 613 419
Website: https://evoris.eu
Customer Service: customer@evoris.eu
2. Where We Deliver
Evoris offers delivery to destinations made available during checkout.
A destination being available does not mean every Product can be delivered there.
Product-safety rules, carrier restrictions, import controls, classification or local Product rules may require us to block a particular Product or destination.
If we cannot lawfully or reasonably fulfil a prepaid order, the relevant amount paid will be refunded.
3. Delivered Duty Paid — DDP
DDP applies only where the shipment is expressly identified at checkout as DDP – Delivered Duty Paid.
Where DDP is indicated, the checkout price is intended to include applicable import VAT or equivalent consumption tax, customs duty and standard import-clearance charges covered by that delivery arrangement.
For a correctly processed DDP shipment, the Customer should not normally be required to pay those standard import charges again on delivery.
DDP does not automatically apply to every international shipment.
4. Unexpected Customs or Carrier Requests
If a carrier or customs authority unexpectedly asks for a standard import charge that should be covered by a shipment identified as DDP, contact:
customer@evoris.eu
before paying where reasonably possible.
Provide the shipment reference and information about the requested payment.
5. Delivery Methods and Prices
Available carriers, delivery methods, estimated transit times and prices are shown at checkout.
They may differ by destination, parcel size, Product restrictions and local carrier network.
Unless expressly guaranteed, delivery dates are estimates.
Mandatory Consumer rights relating to late delivery remain unaffected.
6. Dispatch and Tracking
Where tracking is available, a tracking reference is sent or displayed after dispatch.
Tracking may not update continuously, especially during international handovers or customs processing.
7. Address Accuracy
Please check recipient name, street, postal code, city, country and any contact information required by the carrier before submitting the order.
We cannot guarantee that an address can be changed after fulfilment or dispatch begins.
If incorrect or incomplete information causes a return, re-routing, storage or additional carrier charge, reasonable documented direct costs may be passed on where permitted by law.
8. Customs Information
Carriers and customs authorities may require recipient information to complete lawful import formalities.
Customers must provide accurate information reasonably required for delivery.
We will not ask Customers to provide false customs values, misleading descriptions or other inaccurate import information.
9. Cash on Delivery
COD is available only where shown at checkout and may have destination, Product, value or carrier limits.
A COD order is a genuine purchase order.
Unjustified failure to collect may result in reasonable documented direct costs being claimed where permitted by law.
10. Lost, Delayed or Damaged Parcels
If tracking indicates a delivery problem or a parcel arrives visibly damaged, contact:
customer@evoris.eu
For Product damage, defect or non-conformity:
complaints@evoris.eu
A carrier's terms do not reduce mandatory Consumer rights.
11. Risk During Delivery
For Consumers, transfer of risk is governed by mandatory law applicable to the transaction.
12. Restricted Destinations or Products
We may block or cancel delivery where lawful supply is prevented by Product classification, safety, ingredients, labelling, transport, import or local-market requirements.
If a prepaid order is cancelled for this reason, the relevant amount paid will be refunded.
13. Refused or Unclaimed Deliveries
A parcel refused or left unclaimed may be returned to us.
Refusing or failing to collect a parcel does not automatically constitute a valid withdrawal where applicable law requires an unequivocal withdrawal statement.
Reasonable documented direct costs caused by unjustified non-collection may be claimed where permitted by law.
14. Additional Costs Not Covered by DDP
DDP does not necessarily cover storage, re-consignment, address correction, repeated delivery attempts, Customer-requested changes after dispatch, voluntary return shipping or other Customer-caused exceptional costs, except where applicable law requires otherwise.
15. Returns
Returns and withdrawals are governed by the Returns & Refunds Policy.
16. Contact
Delivery/customs: customer@evoris.eu
Damaged/non-conforming Products: complaints@evoris.eu
Returns/withdrawals: returns@evoris.eu
SALEONLINEBI s. r. o.
Misionárska 725/9
949 01 Nitra
Slovakia
Company ID (IČO): 57 613 419