RETURNS & REFUNDS POLICY
EVORIS.EU
Effective date: 22 June 2026
Last updated: 26 August 2026
This Policy supplements the Evoris.eu Terms & Conditions.
1. Seller
SALEONLINEBI s. r. o.
Misionárska 725/9
949 01 Nitra
Slovakia
Company ID (IČO): 57 613 419
Website: https://evoris.eu
Returns and withdrawals: returns@evoris.eu
Complaints: complaints@evoris.eu
2. Right to Cancel / Withdraw
Consumers have withdrawal rights where applicable law provides them.
For Consumers in the European Union, the period is generally 14 days from receipt of the Products, without giving a reason, subject to applicable exceptions.
A withdrawal may be submitted through the online withdrawal function available on Evoris.eu, by email to returns@evoris.eu, or by another unequivocal statement permitted by applicable law.
A model Withdrawal Form is available but is not mandatory where another valid method is permitted.
3. Returning Products
After notifying us of a withdrawal, return the Products without undue delay.
For EU Consumers, Products should generally be sent no later than 14 days after notifying us.
Before sending a return, contact returns@evoris.eu and provide the order number.
4. Return Address
SALEONLINEBI s. r. o.
Misionárska 725/9
949 01 Nitra
Slovakia
Unless we expressly provide another location for a particular return, this is the physical return address.
5. Condition of Returned Products
Package Products securely and include enough information to identify the order.
Consumers may inspect Products to the extent reasonably necessary to establish their nature, characteristics and functioning.
A lawful deduction for diminished value may be made where handling goes beyond what is reasonably necessary and applicable law permits.
6. Hygiene and Sealed-Product Exceptions
Certain sealed Products may fall within a statutory exception where they are not suitable for return for health-protection or hygiene reasons after being unsealed.
Opening the courier box alone does not remove cancellation rights.
We do not treat every opened Product as automatically non-returnable.
This section does not affect rights concerning faulty, unsafe, damaged, incorrect or non-conforming Products.
7. Return Shipping Cost
For an ordinary change-of-mind return, the Consumer bears the direct return cost where properly informed and where applicable law allows it.
DDP on the original outbound shipment does not automatically cover a voluntary return shipment.
Where Evoris is responsible for the Product issue, reasonable return/remedy costs are borne by Evoris where required by law.
8. Refunds
We reimburse the payments required by applicable law.
Where EU Consumer law applies, this generally includes the Product price and the cost of the least expensive standard outbound delivery option offered.
Refunds are made without undue delay and, where required, no later than 14 days after we are informed of the Consumer's decision to withdraw.
Where the law allows, reimbursement may be withheld until the Products are received back or the Consumer provides evidence that they were sent back, whichever occurs first.
Refunds are normally issued using the original payment method.
For COD purchases, we may request bank or other payment details solely to return the money.
9. Faulty, Damaged, Unsafe or Incorrect Products
Contact:
complaints@evoris.eu
or:
Evoris.eu → Contact us → Complaints
Provide the order number and a clear description of the issue.
Photos or video may help investigate but are not a condition for statutory Consumer rights where the law does not allow that.
Available remedies may include repair, replacement, price reduction or refund under applicable law.
Where Evoris is responsible, reasonable return/remedy costs are borne by Evoris where required by law.
10. Cash on Delivery Parcels Not Collected
Not collecting a COD parcel does not automatically constitute a valid withdrawal where applicable law requires a clear withdrawal statement.
Where unjustified non-collection creates reasonable and documented direct carrier or return costs, Evoris may seek reimbursement to the extent permitted by law.
11. DDP and Returns
DDP applies only where the outbound shipment is expressly identified as DDP at checkout.
It does not automatically cover voluntary return shipping, storage, re-delivery, address-correction or other Customer-caused exceptional costs, except where applicable law requires otherwise.
12. Contact
Customer Service: customer@evoris.eu
Returns and withdrawals: returns@evoris.eu
Complaints: complaints@evoris.eu
SALEONLINEBI s. r. o.
Misionárska 725/9
949 01 Nitra
Slovakia
Company ID (IČO): 57 613 419